We recommend booking your media session at least 4-6 weeks in advance to ensure availability and adequate planning time.

No, our sessions are planned and designed to take several hours depending on the size of your space. Typically we will be on site between 6-10 hours setting up, capturing eace space in detail and under ideal lighting conditions, and wrapping our set.

Yes, please block the scheduled day for the session to ensure that your property is available and prepared for the shoot and to allow our team full creative control over the space. 

📌 Ensure there are no check-ins, check-outs, and that all cleaning & maintenance has been completed the day prior to our session.

Not necessarily. We always take great care to leave each space guest-ready to minimize the need for additional costs. However, we also recommend a spot-check to ensure we haven't missed anything and to put the owners mind at ease. 

📌 A post-session spot-check is recommended though not always necessary.

✔ You can reschedule without penalty if we receive at least 7 days' notice.
✔ Weather-related rescheduling is free but must be completed within 30 days.
✔ Last-minute (under 24 hours) reschedules may be subject to remaining invoice payment to cover lost time.

📌 For best results, book a date when you’re confident your property will be fully ready.

We keep a keen eye on the forecast leading up to all our sessions. If poor weather is forecasted on our planned date, we will update you and make our best recommendation for moving forward or rescheduling our session for a more optimal day. 

📌 Our goal is always to capture each space under ideal conditions.

✔ If we cannot perform the shoot due to events beyond our control, it will be rescheduled at the earliest available date.
✔ If rescheduling is impossible, a refund will be issued, minus any costs already incurred.

📌 We do our best to accommodate emergencies while keeping our schedule balanced.

Included as a foundational marketing piece a standard photography session is expected with any of the Takeover Packages and usually includes:

• In-depth lifestyle staging to speak to your ideal guest including food & beverage to your preference.
• Outdoor areas captured during Golden Hour
• Outdoor game & board game showcase
• Multiple angle capture of every room and area.
• Details captured to showcase comfort amenities.
• Aerial drone images captured for both daylight & twilight 
• Detailed floorplan included with every session

Final image count is determined by the size, features, and amenities of your property. However even our smallest sessions net with ~60 images with our largest sessions resulting in 200+ images

📌 Depending on the size of your space you can expect between 60-200 final images.

Yes! We call this a IRL Session, and it’s included exclusively in The STR Legend package.

✔ Designed for high-end STRs that need premium marketing content.
✔ Showcases the experience of staying at your property, not just the space.
✔ Helps differentiate your brand and attract more premium guests.

📌 If this is something you're interested in, book a call with us and see if we're the best fit for your STR marketing journey.

✔ Pre-session styling consultation to plan the best guest experience visuals.
✔ Models (actors, or experienced content creators) to create an authentic atmosphere.
✔ Photography of guests interacting with key amenities (lounging, cooking, outdoor spaces, remote work setups).
✔ Scene curation to showcase real-life guest experiences at your property.
✔ 30+ lifestyle images & video ready for social media, website, and direct booking promotions.

📌 IRL Sessions are NOT available as a standalone option. They are exclusively part of The STR Legend package, built for properties looking to create an elevated brand presence. Additional costs for onset models may incur.

You will receive the final photos and videos through a secure online gallery, where you can download all the files at your convenience.

We provide a pre-shoot checklist to help your cleaning and maintenance staff prepare.

✔ Your space should be in its optimal guest-ready state—clean, staged, and fully set up.
✔ Any included amenities or upgrade offerings should be in place and ready to be captured.
✔ For lifestyle sessions (available in STR Legend), ensure any models or styled setups are arranged ahead of time.

📌 Your final images & video will reflect exactly what your guests experience—so presentation is everything.

✔ If the property is not in guest-ready condition, we reserve the right to reschedule or continue shooting as-is.
✔ If a reschedule is required due to lack of readiness, a 25% rescheduling fee will apply.
✔ No refunds or discounts will be issued if the property is not properly setup or cleaned before the shoot.

📌 Your final images will reflect exactly how your space looks at the time of the shoot.

✔ Photography turnaround: ~7-10 business days.
✔ Video turnaround: ~10-14 business days.

📌 Rush delivery is available for an additional fee upon request.

✔ You receive a commercial license to use the final images for marketing & booking purposes.
✔ The license is valid for as long as you own the property.
✔ Images cannot be transferred if the property is sold—new owners must purchase a new license from Moth Rust Media.
✔ Moth Rust Media retains rights to use images for promotional purposes.

📌 If you require exclusive rights (no use by Moth Rust Media), an exclusivity licensing fee will apply.

✔ Unlimited use for property marketing (website, social media, listings, print).
✔ License remains valid as long as you own the property.
✔ Cannot be resold or transferred without written permission.

📌 If the property is sold and the new owner wants to use the images, branding, video content or any other creative piece authored by Moth Rust Media, they must purchase a license.

✔ Basic cropping, resizing, and graphic overlays are allowed.
✔ Heavy alterations (adding or removing objects, extreme filters, or other color correction edits) are not permitted unless approved.
✔ One round of minor corrections is included at no additional cost and must be requested within 7 days of gallery delivery. If further edits are needed, Moth Rust Media can handle them at $100/hr.

📌 Preserving image integrity ensures the highest quality presentation.

✔ Basic retouching (color correction, exposure fixes) is included.
✔ Major edits (object removal, sky replacements, color modifications) are available at $100/hr.

📌 If you need a specific type of edit, let us know before the shoot for best results.

Yes! Your STR branding and media can be transferred to the new owner—adding significant value to your sale. However, a licensing transfer is required.

Licensing Transfer Process:
1️⃣ The new owner must sign a licensing transfer agreement with Moth Rust Media.
2️⃣ A one-time transfer fee applies to cover licensing, legal adjustments, and administrative costs.
3️⃣ Once the agreement is in place, the new owner will have full rights to use the assets under their ownership.

🚀 If you plan to sell your STR, let us know—we’ll guide you through the transfer process to maximize your property’s value.

📌 Photography & video assets can be licensed to the new owner with a licensing transfer agreement.