YOUR QUESTIONS ANSWERED

 


 

CORE BUSINESS & OFFERINGS

What does Moth Rust Media specialize in?

We build high-impact STR brands through a combination of:
✅ Photography & videography (but always within a larger branding framework).
✅ Branding & marketing (logos, visual identity, brand messaging).
✅ Listing optimization (SEO-driven listing descriptions, property branding).
✅ Direct booking solutions (websites, booking systems, ad campaigns).

What services do we NOT offer?

❌ Standalone photography services (We only offer visuals as part of a larger branding package).
❌ Airbnb account management (We don’t run your listings, we build your brand).
❌ Stand-alone social media management (We set you up with a system, but ongoing execution is not included unless specified and we've laid the foundational groundwork for your social media to be a success).

 


 

THE PROCESS

(Step-by-step breakdown)

What happens after a client books a Fit Call?

  • If we’re a good fit, you'll move into The Breakthrough Session where we dig deep into your business, identify your ideal audience, and craft a plan to help you succeed.
  • If we're not a good fit, we'll refer you to a STR photographer for basic visuals or point them toward other resources.
  • What happens during The Breakthrough Session?

  • Deep dive into their brand, guest experience, & marketing strategy.
  • Identify listing gaps, branding inconsistencies, & missed opportunities.
  • Create a custom roadmap for improvements.
  • The client can take this roadmap & DIY it OR move into The Takeover.
  • What happens during The Takeover?

    Based on our conversation during the Breakthrough Session we'll make a recommendation for which level of Takeover would make the most sense for you. The Takeover is where we execute the assets discussed, and could include a variety of:

    • Execution of their brand, visuals, listing optimization, & marketing setup.
    • Property styling, full photoshoot, & branded collateral created.
    • Direct booking website setup (if applicable).
    • Client receives a brand package & marketing tools to maintain consistency.
    • Social Media Content, Planning, Calendar, or Support
    • Google & Meta Ad creation & management
    • SEO Optimized Listing for greater attention on booking platforms

     


     

    PACKAGES & WHAT'S INCLUDED

    What’s the difference between The STR Catalyst, STR Takeover, and STR Legend?

    Every package is customized to your needs based on where you are, where you want to go, and what we uncover in our Breakthrough Session. However, you can get a good idea of what's usually included in each package by referencing the table below. Most clients fit best in the middle package.

    Package Best For Usually Includes
    STR Catalyst Owners needing foundational branding & visuals
    • Usually includes:
    • Photography & videography
    • SEO-optimized listing description
    • Property branding assets
    • Social media templates
    • Limited production promo video
    STR Takeover Owners ready to scale beyond Airbnb
    • Usually includes:
    • Everything in STR Catalyst
    • Direct booking site setup
    • Meta & Google Ad campaign setup
    • Seasonal content refresh
    • 1-year social media content calendar
    • Bespoke promo video with social assets
    STR Legend Owners building a multi-property brand
    • Usually includes:
    • Everything in STR Takeover
    • Full company branding package
    • Quarterly influencer collaborations
    • Hospitality upgrade guide
    • 3 months of social media support
    • Multi-property direct booking site
    • Editorial-style lifestyle shoot

     


     

    PRICING, PAYMENT, & REFUND POLICIES

    What is the pricing structure for each package?

  • STR Catalyst – $3,950
  • STR Takeover – $7,950
  • STR Legend – $14,950
    (Breakthrough Session payment applies toward package total if they move forward.)
  • Do we offer payment plans?

  • Yes, available for STR Takeover & STR Legend clients only.
  • Payment is broken into two or three installments based on scope.
  • Any Takeover Package requires a 50% non-refundable retainer to begin work.
  • What is our refund & cancellation policy?

  • Breakthrough Sessions are non-refundable.
  • The Takeover requires a 50% non-refundable retainer to begin work.
  • Rescheduling a shoot requires at least 7 days' notice.
  • Weather-related rescheduling is free, but must be rescheduled within 30 days.
  •  


     

    PHOTO & VIDEO DELIVERABLES

    What’s included in the standard photography session?

    Included as a foundational marketing piece a standard photography session is expected with any of the Takeover Packages and usually includes:

    • In-depth lifestyle staging to speak to your ideal guest including food & beverage to your preference.
    • Outdoor areas captured during Golden Hour
    • Outdoor game & board game showcase
    • Multiple angle capture of every room and area.
    • Details captured to showcase comfort amenities.
    • Aerial drone images captured for both daylight & twilight 
    • Detailed floorplan included with every session

    Can I get images with models or people?

    Yes! This is called a Lifestyle Session, and it’s included exclusively in The STR Legend package.

    ✔ Designed for high-end STRs that need premium marketing content.
    ✔ Showcases the experience of staying at your property, not just the space.
    ✔ Helps differentiate your brand and attract more premium guests.

    What’s included in a Lifestyle Session?

    ✅ Pre-session styling consultation to plan the best guest experience visuals.
    ✅ Models (actors, or experienced content creators) to create an authentic atmosphere.
    ✅ Photography of guests interacting with key amenities (lounging, cooking, outdoor spaces, remote work setups).
    ✅ Scene curation to showcase real-life guest experiences at your property.
    ✅ 20+ lifestyle images & video ready for social media, website, and direct booking promotions.

    📌 Lifestyle sessions are NOT available as a standalone option. They are exclusively part of The STR Legend package, built for properties looking to create an elevated brand presence. Additional costs for onset models may incur.

    What’s included in the Limited Production Video?

    A Limited Production Video is a short, high-impact video designed for listings & quick marketing content.

    ✅ 1-minute highlight video showcasing key booking features of the property.
    ✅ Daylight & Twilight aerial drone footage.
    ✅ Background music & basic text overlays for platform compatibility.
    ✅ Optimized for Airbnb, VRBO, and Instagram Reels.

    What’s included in the Bespoke Promo Video w/ Social Media Assets?

    A Bespoke Promo Video is a high-quality marketing piece tailored to tell a brand story, not just show a space.

    ✔ Professional storytelling approach – positioning your STR as a premium destination.
    ✔ Multiple shooting styles – cinematic walkthroughs, close-up details, slow-motion, and aerials.
    ✔ Branded overlays & animations – including your logo, tagline, and CTA for direct bookings.
    ✔ Two versions – one full-length promo & one short-form (30-60 seconds) for social media.
    ✔ Includes 5+ repurposed social media clips – optimized for Instagram, Facebook, and TikTok.

    Can I add a Seasonal Update Session?

    Seasonal Updates keep your listing fresh, showcase new decor, and ensure your marketing stays relevant.

    ✅ Mini photo session (captures any seasonal decor changes or upgrades).
    ✅ New listing images to replace outdated ones.
    ✅ 1-2 short-form video clips to keep social media content up to date.

    📌 Seasonal updates are NOT available separately. They are included exclusively in The STR Legend package, designed for high-performing STR brands that need continuous marketing support. Seasonal Update Session must be scheduled within 1 year of original session date.

     


     

    BRANDING KIT & MARKETING MATERIALS

    What’s included in the branding kit?

    The Branding Kit is a set of custom marketing assets designed to make your STR memorable, professional, and guest-ready. Every kit is tailored to your brand but typically includes:

    ✅ Custom-Designed STR Guidebook (printed & digital versions for guests).
    ✅ Branded In-Room Collateral (plaques, dishware, labels, amenities packaging).
    ✅ Social Media Graphics & Templates (cohesive branding across platforms).
    ✅ Custom Marketing Materials (such as postcards for direct booking incentives).

    📌 Your Branding Kit is built specifically for your property and guest experience.

    Do I need an SEO-Optimized Listing Description?

    If you want higher visibility, more bookings, and better guest matches, an SEO-optimized listing is essential. We consider this a foundational piece of your marketing and include this with every package.

    ✔ Boosts your listing’s ranking on Airbnb, VRBO, and Google searches.
    ✔ Uses strategic keywords to attract the right guests.
    ✔ Improves conversion rates by making your property stand out.

    What’s included in the PPC Google & Meta Ad Management?

    PPC (Pay-Per-Click) advertising is a highly targeted way to get in front of ideal guests. We handle:

    ✔ Ad Creation & Strategy – We design, write, and launch your campaigns.
    ✔ Audience Targeting – We ensure your ads reach travelers searching for your type of rental.
    ✔ Performance Monitoring & Adjustments – We track what works and optimize accordingly.

    📌 Ad spend is NOT included in your package – you pay per click, based on your budget & our recommendations. Ad spend is managed by you, billed separately.

    What kind of Social Media Support do you provide?

    Your level of social media support depends on your package:

    ✔ STR Catalyst – We'll buildout Social Media Templates based on your branding for you to utilize as needed.

    ✔ STR Takeover – We set you up with a content calendar & execution guide so you can run your own marketing with ease.

    ✔ STR Legend – We fully manage your social media for 3 months. If you love the results, you can extend this service on a quarterly basis for an additional fee.

    📌 Social media management beyond 3 months is an ongoing service, billed separately.

    What’s included with the Direct Booking Website Build?

    We set up and design a high-converting direct booking website with:

    ✔ Your branding, images, and custom content fully integrated.
    ✔ A seamless, mobile-friendly design optimized for conversions.
    ✔ Integration with booking software (if applicable).

    📌 You manage future updates, pricing, and hosting.
    📌 Any domain & hosting fees are your responsibility.

    What’s a Property Improvement Guide?

    A low-lift, high-impact upgrade plan for your STR.

    ✔ Recommended amenity updates that enhance guest experience.
    ✔ Small, budget-friendly improvements that increase bookings & reviews.
    ✔ Curated for your ideal guest type—business travelers, families, luxury vacationers, etc.

    What’s a Hospitality Upgrade Guide?

    An exclusive, high-end experience designed to elevate guest stays beyond expectations.

    ✔ Bespoke upgrade recommendations tailored to your property & audience.
    ✔ Curated add-ons guests can’t get anywhere else—designed to increase revenue and guest experience.

     


     

    POLICIES, READINESS, & SHOOT PREPARATION

    How can I best prepare for a photo, video, or lifestyle session?

    We provide a pre-shoot checklist to help your cleaning and maintenance staff prepare.

    ✔ Your space should be in its optimal guest-ready state—clean, staged, and fully set up.
    ✔ Any included amenities or upgrade offerings should be in place and ready to be captured.
    ✔ For lifestyle sessions (available in STR Legend), ensure any models or styled setups are arranged ahead of time.

    📌 Your final images & video will reflect exactly what your guests experience—so presentation is everything.

    What happens if my property isn’t fully ready on the day of the shoot?

    ✔ If the property is not in guest-ready condition, we reserve the right to reschedule or continue shooting as-is.
    ✔ If a reschedule is required due to lack of readiness, a 25% rescheduling fee will apply.
    ✔ No refunds or discounts will be issued if the property is not staged or cleaned properly before the shoot.

    📌 Your final images will reflect exactly how your space looks at the time of the shoot.

    How long will it take to receive my final images & video?

    ✔ Photography turnaround: 7-10 business days.
    ✔ Video turnaround: 10-14 business days.

    📌 Rush delivery is available for an additional fee upon request.

    What happens if I need to reschedule?

    ✔ You can reschedule without penalty if we receive at least 72 hours' notice.
    ✔ Weather-related rescheduling is free but must be completed within 30 days.
    ✔ Last-minute (under 24 hours) reschedules may be subject to remaining invoice payment to cover lost time.

    📌 For best results, book a date when you’re confident your property will be fully ready.

    Who owns the photos and videos?

    ✔ You receive a commercial license to use the final images for marketing & booking purposes.
    ✔ The license is valid for as long as you own the property.
    ✔ Images cannot be transferred if the property is sold—new owners must purchase a new license from Moth Rust Media.
    ✔ Moth Rust Media retains rights to use images for promotional purposes.

    📌 If you require exclusive rights (no use by Moth Rust Media), a licensing fee will apply.

    What’s included in my licensing agreement?

    ✔ Unlimited use for property marketing (website, social media, listings, print).
    ✔ License remains valid as long as you own the property.
    ✔ Cannot be resold or transferred without written permission.

    📌 If the property is sold and the new owner wants to use the images, branding, video content or any other creative piece authored by Moth Rust Media, they must purchase a license.

    Can I edit or alter the images?

    ✔ Basic cropping, resizing, and graphic overlays are allowed.
    ✔ Heavy alterations (adding or removing objects, extreme filters, or other color correction edits) are not permitted unless approved.
    ✔ One round of minor corrections is included at no additional cost and must be requested within 7 days of gallery delivery. If further edits are needed, Moth Rust Media can handle them at $100/hr.

    📌 Preserving image integrity ensures the highest quality presentation.

    Can I request additional edits after delivery?

    ✔ Basic retouching (color correction, exposure fixes) is included.
    ✔ Major edits (object removal, sky replacements, color modifications) are available at $100/hr.

    📌 If you need a specific type of edit, let us know before the shoot for best results.

    What happens in case of a Force Majeure event? 

    (Natural disaster, pandemic, unexpected travel restrictions, etc.)

    ✔ If we cannot perform the shoot due to events beyond our control, it will be rescheduled at the earliest available date.
    ✔ If rescheduling is impossible, a refund will be issued, minus any costs already incurred.

    📌 We do our best to accommodate emergencies while keeping our schedule balanced.

     


     

    ONGOING SUPPORT & NEXT STEPS

    What happens after my project is completed?

    Once your project is complete, you’ll receive:
    ✔ Final deliverables (photos, videos, branding materials, and marketing assets).
    ✔ A wrap-up consultation to go over deliverables and best practices.
    ✔ Your STR Brand Guide (for applicable packages) to keep branding consistent.
    ✔ Access to our network of recommended service providers (designers, marketing pros, STR consultants).📌 Your branding & marketing materials are designed for long-term use—our goal is to set you up for success beyond the initial project.

    Do you offer continued support after my project is finished?

    Yes! While our packages are designed for you to take control of your brand & marketing, we do offer ongoing support in a few ways:

    ✔ Quarterly Content Refreshes (Included in STR Legend, available for others at an additional fee)
    ✔ Social Media Management (Included in STR Legend for 3 months, available as an ongoing service for an additional fee)
    ✔ Consulting Sessions (One-on-one strategy sessions to refine your marketing & brand direction)

    📌 Ongoing services are available on a quarterly or as-needed basis.

    How do I maintain my brand & marketing after The Takeover?

    We give you everything you need to keep your STR branded, consistent, and marketable.

    ✔ Your Custom STR Brand Guide – This document outlines branding, messaging, and marketing guidelines to help you maintain consistency across all platforms.
    ✔ 1-Year Content Calendar (For STR Takeover & STR Legend) – A structured content plan with marketing prompts, key dates, and engagement strategies for your STR.
    ✔ Basic Training for Direct Booking Sites – If you received a direct booking website, we’ll provide a walkthrough & training on how to manage updates.

    📌 If you want continued support, we offer quarterly consulting sessions & content updates.

    Can I extend my Social Media Management beyond the included 3 months? 

    (STR Legend only)

    ✔ Yes! If you're happy with the results, we offer quarterly social media management extensions.
    ✔ This includes content creation, posting, engagement, and performance tracking.

    📌 Ongoing social media management is a separate, billable service after the first 3 months.

    Do you offer paid advertising support after my project is finished?

    ✔ PPC ads (Google & Meta) are included in STR Takeover & STR Legend, but long-term ad management is available as a separate service.
    ✔ We provide campaign setup & training so you can run ads on your own, or we can manage ongoing campaigns for you.

    📌 Ongoing PPC Ad Support is a separate, billable service based on your budget & our recommended Ad Spend.

    What if I need help with something not included in my package?

    ✔ We offer custom consulting sessions for additional branding, marketing, or strategy support.
    ✔ If it’s outside our expertise, we can connect you with vetted industry professionals in our network.

    📌 Our goal is to empower you with the tools & connections to run a successful STR brand.

    What if I need to rebrand or update my marketing strategy in the future?

    ✔ If your business shifts direction, we can help with a brand refresh or updated marketing plan.
    ✔ STR Takeover & STR Legend clients receive priority access to rebranding services.
    ✔ We also offer rebranding consultations to help reposition your STR for new audiences.

    📌 Branding is an evolving process—if you’re scaling your STR business, we’ll help you evolve with it.

    What if I sell my property? Can the new owner use my media & branding?

    Yes! Your STR branding and media can be transferred to the new owner—adding significant value to your sale. However, a licensing transfer is required.

    ✔ Photography & video assets can be licensed to the new owner with a licensing transfer agreement.
    ✔ Branding elements (logos, guidebooks, marketing assets, direct booking site, etc.) can be transferred as part of the sale with a branding rights transfer.
    ✔ New owners may request additional branding updates or marketing support to fit their needs.

    📌 Licensing Transfer Process:
    1️⃣ The new owner must sign a licensing transfer agreement with Moth Rust Media.
    2️⃣ A one-time transfer fee applies to cover licensing, legal adjustments, and administrative costs.
    3️⃣ Once the agreement is in place, the new owner will have full rights to use the assets under their ownership.

    📌 Why this benefits you:
    ✔ Increases the value of your STR when selling (buyers purchase a fully branded, ready-to-go rental).
    ✔ Gives the new owner immediate marketing assets to keep occupancy high.
    ✔ Allows you to include branding equity as a premium feature in your property sale.

    🚀 If you plan to sell your STR, let us know—we’ll guide you through the transfer process to maximize your property’s value.